Professional Telephone Skills
Telephone calls are often a customer's, supplier's or colleague's first direct contact with an organisation, so administrators need to listen carefully, communicate clearly and record information accurately. The aim is to help the caller reach the correct person or next step without giving information that you are not authorised to disclose.
How would you like to use this resource?
Purchase this resource or use an active membership to open it.Protected previewPurchase this resource or use an active membership to open the complete PDF.
About this resource
Designed for A4 Portrait printing. Keep your printer set to actual size for the intended result.
Recommended material: Paper£2
Secure Stripe checkout is being prepared. You may add this resource to your basket, but no payment will be attempted until checkout is securely enabled.
Or view Membership for accessAdministration Skills
Protected previewPurchase this resource or use an active membership to open the complete PDF.