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Email and Office Communication

Writing to Managers, Customers and External Contacts

The basic rules of good communication stay the same whoever you are writing to, but the level of formality and the amount of context can change. A manager may need a concise decision-ready update, a customer may need a clear explanation and next step, while a new external contact may need to know who you are and why you are contacting them before the request makes sense.

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Designed for A4 Portrait printing. Keep your printer set to actual size for the intended result.

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